Terms of Service

These Terms of Service govern your access to and use of the Petoria website, as well as the purchase of products from us. By using our website or placing an order, you agree to comply with these Terms.

If you do not agree with any part of these Terms, you should not use our website.

Use of the Website

You agree to use this website only for lawful purposes. You must not:

Use the website in any way that breaches applicable laws or regulations

Attempt to disrupt, damage, or interfere with the website’s functionality or security

Upload or transmit any harmful, malicious, or disruptive content

We reserve the right to suspend or terminate access to the website if these Terms are violated.

Product Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate and up to date. However:

Product images are provided for illustrative purposes only

Colours and product appearance may vary depending on your device

Occasional errors may occur

We reserve the right to correct inaccuracies and update product information at any time without prior notice.

Pricing and Payment

All prices are listed in GBP (£) unless otherwise specified

Prices are subject to change without notice

Full payment is required at the time of purchase

Payments are processed securely through third-party payment providers

We do not store or have access to your complete payment details.

Orders

When you place an order, you are making an offer to purchase a product. All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order at our discretion

Limit quantities purchased per customer

Cancel orders due to pricing errors or stock availability issues

If your order is cancelled after payment has been taken, a full refund will be issued.

Shipping and Delivery

Shipping methods, costs, and estimated delivery times are outlined in our Shipping & Delivery Policy.

Delivery times are estimates only and may vary due to circumstances beyond our control. Responsibility for the goods transfers to you upon successful delivery.

Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

You have 30 days from the date of delivery to request a return, subject to the conditions outlined in that policy.

Intellectual Property

All content on this website including text, images, logos, graphics, and design elements—is the property of Petoria or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law:

Petoria shall not be liable for any indirect, incidental, or consequential damages

Our total liability is limited to the amount paid for the product in question

Nothing in these Terms affects your statutory rights under UK consumer law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

Changes to These Terms

We may update these Terms of Service at any time. Updated versions will be published on this page.

Your continued use of the website after any changes indicates your acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Business Information