Shipping And Delivery Policy

At Petoria, we strive to ensure that your orders are processed and delivered in a reliable and transparent manner. This policy outlines our shipping procedures, including processing times, delivery options, and important delivery information.

Shipping Location

All orders are processed and dispatched from our United Kingdom warehouse.
We currently deliver within the United Kingdom, unless stated otherwise.

Order Processing Time

Orders are processed within 1 to 3 business days after payment confirmation

Business days are Monday to Friday, excluding public holidays

Orders placed on weekends or public holidays will be processed on the next working day

Processing includes order verification, packaging, and preparation for dispatch.

Delivery Options

Economy Shipping

Estimated delivery time: 5 to 8 business days
Cost: Free

Standard Shipping

Estimated delivery time: 3 to 4 business days
Cost: £15

Delivery Timeframes

Delivery times are calculated from the date of dispatch, not the order date
All delivery timeframes are estimates only
Delays may occur due to factors beyond our control, including courier issues, weather conditions, or high-demand periods

While we make every effort to meet the estimated delivery times, we cannot guarantee exact delivery dates.

Shipping Confirmation

Once your order has been dispatched:

You may receive a shipping confirmation email

Tracking information will be provided where available

Address Accuracy

Customers are responsible for ensuring that all shipping details are accurate and complete at checkout.

Petoria is not responsible for delays, losses, or delivery failures resulting from incorrect or incomplete address information. In such cases, we may not be able to offer a replacement or refund.

Delivery Issues

If your order:

Has not arrived within the expected timeframe
Appears significantly delayed
Arrives damaged, incomplete, or incorrect

Please contact us as soon as possible so we can assist in resolving the issue.

Lost or Delayed Shipments

If a shipment is believed to be lost or significantly delayed, we will initiate an investigation with the courier. Resolution times may vary depending on the shipping provider.

Public Holidays & Peak Periods

During public holidays, promotional events, or peak shopping seasons, both processing and delivery times may be longer than usual.

Changes to This Policy

We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will be published on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store name and brand: Petoria

Address: Petoria, 24 Queen St, York YO24 1AD, United Kingdom

Phone: +44 7449706104
Email: contact@Petoria.uk

Website: Petoria.uk

Opening Hours:
Monday to Saturday: 9AM-7PM
Sunday Closed