Privacy Policy
This Privacy Policy explains how Petoria collects, uses, shares, and protects your personal information when you visit our website or place an order with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
Who We Are
Store name and brand: Petoria
Address: Petoria, 24 Queen St, York YO24 1AD, United Kingdom
Phone: +44 7449706122
Email: contact@Petoria.uk
Website: Petoria.uk
Opening Hours:
Monday to Saturday: 9AM-7PM
Sunday Closed
Information We Collect
Information You Provide to Us
When you place an order, contact us, or interact with our website, we may collect the following information:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details, which are processed securely by third-party payment providers
- Order history and purchase information
Information Collected Automatically
When you browse our website, we may automatically collect certain technical data, including:
- IP address
- Browser type and device information
- Pages viewed and time spent on the website
- Referring website or source
We use this information to improve our website, services, and overall customer experience.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Communicate with you about your purchases
- Improve our website and services
- Meet legal and regulatory obligations
- Help prevent fraud and maintain security
We only process personal data when we have a lawful basis to do so.
Legal Basis for Processing
Under UK GDPR, we may process your data based on:
- Performance of a contract
- Legal obligation
- Legitimate business interests
- Your consent, where required
Sharing Your Information
We may share your personal information with trusted third parties that help us operate our business, including:
- Payment processors
- Delivery and shipping partners
- Website hosting and ecommerce platforms, such as Shopify
- Analytics and website performance providers
These third parties are required to handle your data securely and in compliance with data protection laws.
We do not sell or rent your personal information.
International Transfers
Some of our service providers may be located outside the United Kingdom. Where this occurs, we take appropriate steps to ensure your personal data remains protected.
Data Retention
We keep personal information only for as long as necessary to:
- Complete your orders
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve functionality and enhance your browsing experience. You can manage or disable cookies through your browser settings.
Security
We use appropriate technical and organisational measures to protect your personal information. All payment transactions are handled securely through trusted third-party providers.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated version.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Address: Petoria, 24 Queen St, York YO24 1AD, United Kingdom
Phone: +44 7449706122
Email: contact@Petoria.uk
Website: Petoria.uk