Returns And Refund Policy

At Petoria, we aim to ensure that you are fully satisfied with your purchase. This Returns & Refund Policy outlines how returns, refunds, and exchanges are managed when you shop with us.

Returns

You have 30 days from the date of delivery to request a return.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging whenever possible
  • Include all original components, accessories, and documentation


Items that are returned in a condition that makes them unsuitable for resale may not be eligible for a refund.

Non-Returnable Items

Some products are not eligible for return, including:

  • Items clearly marked as final sale
  • Gift cards
  • Personalised or custom-made items (where applicable)

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Request a Return

To initiate a return, please contact us with the following details:

  • Your order number
  • The item you wish to return
  • The reason for the return


Contact Information:
Email: contact@Petoria.uk
Phone: +44 7449706122

Once your request is reviewed and approved, we will provide you with detailed return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, incorrect, or not as described
  • We strongly recommend using a tracked shipping service to ensure safe delivery
  • Petoria is not responsible for items lost or damaged during return transit

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We will assess the issue and arrange a suitable resolution, which may include a replacement, exchange, or full refund.

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If your refund is approved:

The amount will be refunded to your original payment method

Processing times may vary depending on your payment provider

Please allow a few business days for the refund to appear in your account after it has been issued.

Exchanges

If you would like to exchange an item, please contact us in advance to confirm product availability and arrange the process.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your payment provider or bank for further details

3. If the issue persists, please contact us directly for assistance

Your Legal Rights

This policy does not affect your statutory rights under UK consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store name and brand: Petoria

Address: Petoria, 24 Queen St, York YO24 1AD, United Kingdom

Phone: +44 7449706104
Email: contact@Petoria.uk

Website: Petoria.uk

Opening Hours:
Monday to Saturday: 9AM-7PM
Sunday Closed