Frequently Asked Questions

Below are answers to some of the most common questions about shopping with Petoria. If you need further assistance, our customer support team is always available to help.

Orders

How do I place an order?
You can place an order directly through our website by selecting your desired products, adding them to your cart, and completing the secure checkout process.

Can I modify or cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible. Once the order has been shipped, changes or cancellations may no longer be possible.

Shipping & Delivery

Where are orders shipped from?
All orders are processed and dispatched from our United Kingdom warehouse.

How long does delivery take?
Delivery times depend on the shipping option selected:

Economy Shipping: 5 to 8 business days (Free)

Standard Shipping: 3 to 4 business days (£15)

Please note that delivery times are estimates and may vary due to high demand or courier delays.

Will I receive tracking details?
Yes, tracking information will be provided once your order has been dispatched, where available.

Returns & Refunds

What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unused and returned in their original condition.

How do I request a return?
Simply contact us with your order number and details of the item you wish to return. We will provide you with return instructions once your request is approved.

When will I receive my refund?
Refunds are processed after returned items have been received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Payments & Billing

What payment methods do you accept?
We accept a variety of secure payment methods available at checkout, including major credit/debit cards and digital payment options.

Is my payment information secure?
Yes. All transactions are securely processed through trusted third-party payment providers. We do not store your full payment details.

Products

Are product images accurate?
We strive to present product images as accurately as possible. However, slight variations in colour or appearance may occur depending on your device or screen settings.

Are all products in stock?
Product availability is displayed on each product page and updated regularly.

Account & Support

Do I need an account to place an order?
No, you can complete your purchase as a guest. However, creating an account allows you to track your orders and manage your purchases more easily.

How can I contact customer support?

Address: Petoria, 24 Queen St, York YO24 1AD, United Kingdom

Phone: +44 7449706122
Email: contact@Petoria.uk